THE SYMETRIX HELP DESK
Knowledge-centred
Support
Many businesses have their definition of a help desk, influenced by what function their help desk provides.
Some companies use the term service desk instead of a help desk.
It does not matter what we call our support team; what matters is what our support team will do.
And what will our support team do? Strive to provide nothing less than 100% customer satisfaction!
50%
of customers say they would
switch to a competitor after
just one bad customer
experience. In the case of
more than one bad
experience, that number
snowballs to 80%
57%
of customers consider
customer service a top
attribute that makes them feel
loyal to a brand, even over
the actual product/service
offering.
60%
of customers said getting a quick resolution to an inquiry is important when making purchasing decisions.
