THE SYMETRIX HELP DESK Knowledge-centred

Many businesses have their definition of a help desk, influenced by what function their help desk provides.

Some companies use the term service desk instead of a help desk.

It does not matter what we call our support team; what matters is what our support team will do.

And what will our support team do?  Strive to provide nothing less than 100% customer satisfaction!

of customers say they would switch to a competitor after just one bad customer experience. In the case of more than one bad experience, that number snowballs to 80%
of customers consider customer service a top attribute that makes them feel loyal to a brand, even over the actual product/service offering.
of customers said getting a quick resolution to an inquiry is important when making purchasing decisions.