iSecure and Website Support

Symetrix iSecure App Support

Regardless of the type of monitoring service provided, the iSecure iOS application allows Symetrix clients with a monitored service to remotely view live status information regarding one or more of the monitored services provided.

Live Information via the Symetrix iSecure application can include a single, or a combination of services, such as automated or call centre alarm system monitoring, CCTV system virtual guard monitoring, and GPS tracking of company assets.

More than one user name and password can be issued, allowing various levels of access to site information for business employees on an need to know basis, or alternatively a single username and password can be issued allowing a single user to view monitoring information for multiple sites.

 

Requesting Access to the Symetrix iSecure Application

To request a login Username and Password for the Symetrix iSecure application, you first must have a back to base monitoring service provided by Symetrix Data and Security.

Monitoring services include all alarm monitoring services, virtual guard CCTV monitoring, as well as GPS asset tracking.

If you currently have one or more of these services, you can request a username and password to access the customer portal by contacting Symetrix Data and Security during business hours on 1300 097 727, or alternatively, by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , stating your name, address, and a contact telephone number.

Once we have confirmed your details (usually by asking a few questions) to verify that you are the owner of the monitored premises, we can usually activate your account immediately.

 

How do I Install the Symetrix iSecure Application

Simply install the Symetrix iSecure Application from the Apple iTunes app store.

The first time you use the Symetrix iSecure application, the system will ask you for your username and password.

Once you have logged in to the Symetrix iSecure Application, the application will then obtain a list of sites and security systems that you currently have access to, as well as information relevant to the types of monitoring services that are currently in use at your premises.

What if I forget my username and or password

Simply call Symetrix during business hours on 1300 097 727 to request your username or password to be reset.
Please remember that Symetrix will need to verify that you are the owner of the monitored premises by asking a few questions, before these items can be reset.

Symetrix Customer Portal Information

Regardless of the type of monitoring service provided, the Symetrix Customer Login portal allows clients with a monitored service to log in and view live information regarding one or more of the monitored services provided.

Live Information via the Symetrix Customer Portal can include a single, or a combination of services, such as automated or call centre alarm system monitoring, CCTV system virtual guard monitoring, and GPS tracking of company assets.

More than one user name and password can be issued, allowing various levels of access to site information for business employees on an need to know basis, or alternatively a single username and password can be issued allowing a single user to view monitoring information for multiple sites.

 

Requesting Access to the Customer Login Portal

To request access to the Customer Login Portal, you first must have a back to base monitoring service provided by Symetrix Data and Security.

Monitoring services include all alarm monitoring services, virtual guard CCTV monitoring, as well as GPS asset tracking.

If you currently have one or more of these services, you can request a username and password to access the customer portal by contacting Symetrix Data and Security during business hours on 1300 097 727, or alternatively, by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , stating your name, address, and a contact telephone number.

Once we have confirmed your details (usually by asking a few questions) to verify that you are the owner of the monitored premises, we can usually activate your account immediately.

 

How do I Log In to the Customer Portal

Simply click on the [Customer Login]link located at the top of this page.

The first time you log in to the customer portal, the system will ask you for your username and password.
To make things easier and more secure, your initial password will be the same as your username. (The system will request a new secure password once you have logged in.)
Once you have logged in to the customer portal, a number of buttons located on the left hand side will be available to you.
Clicking these buttons will display information relevant to the types of monitoring services that are currently in use at your premises.

What if I forget my username and or password

Simply call Symetrix during business hours on 1300 097 727 to request your username or password to be reset.
Please remember that Symetrix will need to verify that you are the owner of the monitored premises by asking a few questions, before these items can be reset.