Paradox Alarm Support


iParadox iOS App

Support Information

The following is information on how to connect to your security system remotely using the iParadox iPhone / iPad app.

To begin using this application, there are a few extra steps required to install the app, and configure it
to connect to your installed security system.

Step 1) Download the iParadox Security application from the Apple App store by searching for "iParadox".
Please Note : There is a lite version of this application, which although is free, is limited in functionality.

Step 2) Once the application has been installed on you iPhone or iPad, simply open the application.

iParadox Add Security System

Step 3) Tap on the (+) Button to begin adding your security system to the application.
You will now be presented with the following screen.

iParadox Add Security System Configuration Screen

Step 4) Tap on the Site Label located at the top of the form, and enter a brief description of where the alarm system is installed.
This description is not too important, and only serves as a way of helping you when more than one security system has been added.
In the example below, we have used My Symetrix Alarm.
Tap on the Done button to continue.

iParadox Add Security System Site Label

Step 5) Tap on the IP Password field.
The IP Password for your security system will have been provided to you by your Symetrix installation technician.
Enter this value and tap on the Done button to continue.

iParadox Add Security System Add IP Password

Step 6) Tap on the Connect Using: Field, and select DNS
Tap on the Back Button to return to the configuration screen.

Step 7) Tap on the Site ID: field
This is your unique alarm identification, and is used by the software to determine how to connect to your security system.
The Site ID for your security system will have been provided to you by your Symetrix installation technician.
Click on the Done Button to continue.

iParadox Add Security System Adding Site ID

Step 8) All the required information to connect to your security system has now been entered.
Click on the Done button located at the top of the screen to close the alarm connection screen.

iParadox Security System Added

Step 9) You should now have a single security system entry, with the Site Label entered above.
If required, you can add further security systems to the application. (Up to 32 systems are supported).
Please Note: You will no longer have to enter this information again, unless you have deleted the iParadox app,
or are adding the alarm connection information to another iPhone or iPad device.

iParadox Security System Connection Screen

 

Connecting to and Controlling your Security System
Once you have added your security system to the iParadox application, you can now connect to your security
system, and remotely arm, disarm, and view status information.

Step 1) Tap on the Connect Button for the security system you wish to connect to.
In the example below, we will be connecting to the My Symetrix Alarm.

Step 2) The software will prompt you for your Alarm System Master Code Pin Number.
The Master Code for your security system will have been provided to you by your Symetrix installation technician.

Enter your four digit user code, and tap on the Done button to continue.

iParadox Enter Alarm Code Screen


Step 3) The application will attempt to connect to the security system using your entered user code.
If the user code is correct, and the application has been configured correctly, the following screen will be displayed.

iParadox Security System Connected Screen

To Arm your system, simply tap on the Arm button shown above.
To Disarm your system, simply tap on the Disarm button.

Paradox Digiplex Customer Support Information


Paradox Digiplex

Support Information



Digiplex, Digiplex NE and Digiplex EVO systems provide the highest level of protection for banks, high-security military and government sites, luxurious residential homes and any place where maximum security is essential. These systems are designed to be easy to use and the modular concept of these systems provides installers with labour-saving features that make expanding, installing and servicing these systems quick and convenient.
Paradox Graphica Alarm Panel

Arming the System
Disarming the system
Bypassing (Switching off) Zones on Arming
Force Arming the alarm
Home Arming the alarm
Viewing the Alarm Memory
Viewing User Codes
Changing User Codes
Setting User Access Privileges
Turning On / Off Zone chimes
Alarm Troubleshooting
Testing the Alarm System
Setting the Time and Date


Arming the Panel


To Arm your system,
1) Enter a valid user code.
2) Press the [ARM] button.
Note : If the system has been partitioned the system will prompt you for the areas you wish to Arm.
Press the corresponding Area number(s) you wish to Arm, or press [0] to Arm All Areas.
3) The ARMED LED / LCD Segment will now Illuminate, and the Exit delay will commence.
4) The keypad will beep once every second during the exit delay time.
5) If the keypad emits a long beep, the user code was rejected.
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Disarming the Panel


To Disarm your system,
1) Enter a valid user code.
2) Press the [DISARM] button.
Note : If the system has been partitioned and your code has access to two or more areas
Press the corresponding Area number(s) you wish to Disarm, or press [0] to Disarm All Areas.
3) The keypad will beep 5 times when the panel is disarmed.
4) If the keypad emits a long beep, the user code was rejected.
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Bypassing (Switching Off) Zones on Arming


Manual Bypass Programming allows you to program the alarm system to ignore (deactivate) specified zones the next time the system is armed.
For example, you may wish to bypass certain zones when workers are renovating part of your establishment.
Please note that a Fire Zone cannot be bypassed.

1) Enter your access code.
2) Press the [BYP] Button.
3) Select the Zones that you wish to bypass by pressing the corresponding zone number buttons.
4) Press the [BYP] button to bypass the selected zone.
5) Repeat steps 3 and 4 to bypass any further zones.
6) Press the [ENTER] button to Save the Bypassed zone entries.
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Force Arming the alarm
Force arming allows you to rapidly arm the system without waiting for all zones in the system to close.
During Force arming, a Force zone is considered (deactivated) until it closes, after which the system will arm that zone.
Force arming is commonly used when a motion detector is protecting the area occupied by a keypad.
For example, when arming the system from within a Force zone, the system will allow you to arm even if the zone is open, and the system will arm the zone once it closes.

To Force Arm your system,
1) Enter a valid user code.
2) Press the [FORCE] button.
Note : If the system has been partitioned the system will prompt you for the areas you wish to Force Arm.
Press the corresponding Area number(s) you wish to Force Arm, or press [0] to Arm All Areas.
3) The ARMED LED / LCD Segment will now Illuminate, and the Exit delay will commence.
4) The keypad will beep once every second during the exit delay time.
5) If the keypad emits a long beep, the user code was rejected.
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Home (Stay) Arming the alarm


This method allows you to remain in the protected area while partially arming the system.
Stay zones are zones that are bypassed when Stay arming.
For example, when you go to sleep at night, doors and windows can be armed without arming other zones like motion detectors.

To Stay Arm your system,
1) Enter a valid user code.
2) Press the [STAY] button.
Note : If the system has been partitioned the system will prompt you for the areas you wish to Arm.
Press the corresponding Area number(s) you wish to Arm, or press [0] to Arm All Areas.
3) The STAY LED / LCD Segment will now Illuminate, and the Exit delay will commence.
4) The keypad will beep once every second during the exit delay time.
5) If the keypad emits a long beep, the user code was rejected.
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Viewing the Alarm Memory


If a zone has been triggered whilst the alarm system is in its Armed state,
the LCD will display the message ALARMS IN MEMORY, indicating that the alarm has been triggered.

To display the zones have been triggered,
1) Press the [MEM] Button
2) the zones that have been triggered will be displayed on the keypad.
3) Press the [CLEAR] button to clear the alarm memory.
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Viewing User Codes


To View user access codes, you will first require the Master code.
1) Enter the master code. (Default code is 123456)
2) Press the [0] button.
3) Press the [ACC] button.
4) Enter the User Number you wish to View (01 = Master, 02 = User 02) OR
Use the [UP] and [DOWN] arrow buttons to scroll through a list of users entered in the system.
5) Press the [ENTER] button to select the required user.
6) The User Code (PIN) will now be displayed.
7) Press the [CLEAR] button to exit viewing the selected user code.
8) You can now view / change further user codes, or press [CLEAR] to exit this mode.
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Changing User Codes


To change user access codes, you will first require the Master code.
1) Enter the master code. (Default code is 123456)
2) Press the [0] button.
3) Press the [ACC] button.
4) Enter the User Number you wish to View (01 = Master, 02 = User 02) OR
Use the [UP] and [DOWN] arrow buttons to scroll through a list of users entered in the system.
5) Press the [ENTER] button to select the required user.
6) The User Code (PIN) will now be displayed.
7) Enter the new code for the user selected (The code should be 4 digits long.
If the user code is not being changed, you can skip to the user options menu by pressing the [UP] button.
8) Once completed, the keypad should beep 5 times, and the User Options Menu will be displayed.
9) User Options can be enabled or disabled by pressing the corresponding user options numbers,
[1] OFF = Master Features Disabled
[1] ON, [2] OFF = User can only modify user access codes.
[1] ON, [2] ON = User has full Master Rights.
[3] ON = User can activate Duress Alarms.
[4] ON = User can Bypass Zones.
[5] ON = User can Only Arm the System.
[6] ON = User can Stay and Instant Arm the System.
[7] ON = User can Force Arm the System.
[8] ON = User can Access any partition in the system.

10) Press the [UP] Button to continue.
11) The System will now prompt you to assign areas for the selected user.
12) Assign Areas by pressing the corresponding area number on the keypad.
13) Once finished, press the [ENTER] button to save changes made to the system user.
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Enabling Chime Zones


This feature allows you to program which zones will be Chime enabled.
A Chime-enabled zone will advise you every time it is opened by causing your keypad to emit a rapid intermittent beep tone (BEEP-BEEP-BEEP-BEEP).
1) Enter a valid user code.
2) Press the [9] button.
3) Press the [1] button.
4) Select the Chime Zones that you wish to enable by pressing the corresponding zone number buttons.
5) Press the [ACC] button to enable the chime for the selected zone.
6) Repeat steps 4 and 5 to bypass any further zones.
7) Press the [ENTER] button to Save the Chime Zone entries.
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Alarm Trouble Codes


If a system fault has been detected, the [LCD will display TROUBLE(S) PRESS TRBL TO VIEW.
To display trouble codes, press the [TRBL] button.
Select the trouble group you wish to view.
[1] System Trouble
1 : A.C. Failure
2 : Battery Trouble
3 : Aux Current Limit
4 : Maximum Bell Current
5 : Bell not connected
6 : ROM Checksum Error
[2] Communicator Trouble
1 : Telephone Line Monitoring Fail
2 : Fail to communicate to monitoring station 1
3 : Fail to communicate to monitoring station 2
4 : Fail to communicate to monitoring station 3
5 : Fail to communicate to monitoring station 4
6 : Fail to communicate to P.C. (Winload)
[3] Module Trouble
1 : Module Tamper
2 : Module ROM Check Error
3 : Module Telephone Line Monitoring Trouble
4 : Module Fail to communicate
5 : Printer Trouble
6 : Module A.C. Failure
7 : Module Battery Failure
8 : Module Supply Output Failure
[4] Network Trouble
1 : Missing Keypad
2 : Missing Module
6 : General Failure
7 : Network Overload
8 : Network Communication Failure
[5] Zone Tamper
Press the [5] Button to display the Tampered zones
[6] Zone Low Battery
Press the [6] Button to display the zones with a low battery (Wireless)
[7] Zone Fault
Press the [7] Button to display the zones experiencing a fire loop / communication, or Clean Me trouble
[8] Time Loss
Press the [8] Button to Reprogram the Date and Time
Press the [ENTER] button to save and exit.
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Setting the time


If the alarm panel has lost power, it may require the system time and date to be set.
1) Enter your Master Code for the system.
2) Press the [8] button.
3) Enter the current Hour tens digit (Eg for 21:30, enter [2]),
4) Enter the current Hour ones digit (Eg for 21:30, enter [1]),
5) Enter the current Minute tens digit (Eg for 21:30, enter [3]),
6) Enter the current Minute ones digit (Eg for 21:30, enter [0]),
7) Enter the current Year tens digit (Eg for 26/Jul/2009, enter [0]),
8) Enter the current Year ones digit (Eg for 26/Jul/2009, enter [9]),
9) Enter the current Month tens digit (Eg for 26/Jul/2009, enter [0]),
10) Enter the current Month ones digit (Eg for 26/Jul/2009, enter [7]),
11) Enter the current Day tens digit (Eg for 26/Jul/2009, enter [2]),
12) Enter the current Day ones digit (Eg for 26/Jul/2009, enter [6]),
13) Press the [ENTER] button to save changes made to the date and time.
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Testing the System


Send a Test Report
1) Press the [ENTER] button.
2) Enter your Master code for the system.
3) Press the [MEM] Button to activate a test report.
4) A test report will be sent to the monitoring station.
Call Winload Software
1) Press the [ENTER] button.
2) Enter your Master code for the system.
3) Press the [BYP] Button to call the defined phone number for winload software.
Answer Winload Software
1) Press the [ENTER] button.
2) Enter your Master code for the system.
3) Press the [FORCE] Button to answer a winload software call.
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Panel Information used under license from MonPro TechVantage - Security Industry Supplies Sydney Australia

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